Payment & Correspondence Address:
P.O. Box 17472
San Antonio, Tx 78208
Physical & Overnight Deliveries:
1610 IH 35 N
San Antonio, Tx 78217
Contact Numbers:
Main Number (210) 504-8878
Toll Free: (888) 508-3118
Office Hours:
Monday thru Friday:
8am to 5pm CST
Contact Emails:
New accounts: customersupport@moatnoteservicing.com
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.
A complaint form and instructions may be downloaded and printed from the Department’s website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.